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Your first steps as a member of the Institute. A one-day introduction to our Code of Conduct, the routes to professional recognition and the services your membership opens up.

The Institute's core training course for people working in membership organisations, covering the fundamentals of recruitment, retention, governance and member service.

The essentials of marketing a membership organisation: understanding your audiences, planning campaigns that recruit and retain, and measuring what works.

A practical course designed to help membership professionals lead teams, manage change and build stronger organisational impact.

A practical masterclass focused on strengthening member engagement, improving retention and creating more lasting member value.

A practical course exploring how digital services, systems and member journeys shape the modern membership experience.