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Digital Member Experience
A practical course exploring how digital services, systems and member journeys shape the modern membership experience.
4
Dates
6
CPD
Member
£99.99
Non-member
£149.99
Members save £50
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Dates
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04
Feb 2027
Thursday 4 February 2027
24
Apr 2027
Saturday 24 April 2027
10
Jun 2027
Thursday 10 June 2027
Members now expect to join, renew, book and manage their record online, as easily as with any other service they use. This course looks at how websites, CRM systems and online journeys fit together to make that possible.
You will map a member journey from your own organisation, identify where it breaks down, and plan the improvements that will make the biggest difference.