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What members are asking about AI at work

09 October 2026 | By Priya Nair | Technology

We asked 2,400 members how they actually use AI tools, what worries them and what they want from the Institute. The answers were more practical, and more optimistic, than the headlines suggest.

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When we opened our member survey on AI in the summer we expected anxiety. We found plenty of curiosity, a good deal of caution, and a clear appetite for guidance.

Three in five respondents now use an AI tool at least weekly. Most use it to draft, summarise or check, and almost all of them review what it produces before it leaves their desk.

The questions that came up most

Members want to know where the professional line sits. Who is accountable when an assistant gets it wrong? What must be disclosed to a client? How do I show that I have checked the work?

None of these has a single answer, but all of them have a standard that can be written down, and that is where the Institute can help.

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Guidance, not guesswork

We are drafting practical guidance with a working group of members, starting with disclosure, verification and data handling. A first draft will go out for member comment before the end of the year.

Join the working group

If you would like to help shape the guidance, the working group is open to all grades. Sessions are short, remote and focused on real cases from your own practice.